Name: 600:1 How to Maintain Good Customer Service When You Are Outnumbered
Start: 2024-05-09T09:00:00-0700
End: 2024-05-09T09:50:00-0700

600:1 How to Maintain Good Customer Service When You Are Outnumbered

How can K12 Technology Departments provide good customer service with insurmountable customer-to-tech ratios and limited resources? In K12 Tech Support, our staff and students are our customers. Tech Departments are expected to operate with limited resources while all support requests are deemed as impactful to instruction. Learn how Edmonds School District has refined its support model to best meet the needs of our customers within the construct of our 600+ to 1 customer-to-tech environment. We will discuss our tiered support model, escalation processes, team collaboration, individual goal setting, and partnering with other district departments.

Speakers

Sarah Luczyk

IT Support Manager, Edmonds School District

I have worked at the Edmonds School District for 10 years. I started as a Project Coordinator before becoming the IT Support Supervisor and, my current role, IT Support Manager. I have a BS in Political Science with a minor in Communications and an MS in IT Management.I love working... Read More →