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Thursday, May 9 • 9:00am - 9:50am
Freshservice and IT Service Management

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We will present how the Auburn School District utilizes Freshservice to manage our ticket flow, about 12,000 tickets a year, using automated workflows, service requests and analytics to provide a high level of customer service to our customers. We will also spend some time going over asset, change, and project management. As well as solution articles.
Speakers
avatar for Jacob Bucy

Jacob Bucy

Coordinator of Technical Support and Intern Development, Auburn School District
As the Coordinator of Technical Support and Intern Development I oversee the districts techs, helpdesk and interns. I manage tickets, help with technology projects and oversee the purchase of about 6,000 devices a year. I try to take a classroom first approach when it comes to technology... Read More →

Freshservice and Ticket Management pptx
Thursday May 9, 2024 9:00am - 9:50am PDT
Summit 6
  Session

Attendees (34)